# Réponse finale obtenue du bot:
response = « Here is a professional and positive email template for tracking a shipment or delivery:
Subject: Update on Your Shipment/Delivery – [Colis/Livraison Number]
Dear [Agent’s Name],
I hope this email finds you well! I am writing to provide an update on the status of your shipment/delivery, which was sent on [Date] with our local maintenance team.
As per our records, the colis/livraison is currently in transit and is expected to arrive at its destination by [Estimated Arrival Date]. Please note that this timeframe may be subject to change due to unforeseen circumstances. Our team is working diligently to ensure a smooth delivery process.
If you have any questions or concerns regarding your shipment/delivery, please do not hesitate to reach out to me directly. I am more than happy to assist you in any way possible.
Thank you for your patience and understanding. We appreciate your business and look forward to serving you better in the future.
Best regards,
[Your Name]
Local Maintenance Agent
[Your Company/Agency]
Please note that this template is customizable according to your company’s style and tone. »