# Réponse finale obtenue du bot:
response = « Subject: Disappointing Experience with Package Delivery for Coffee Maker
Dear [Recipient’s Name],
I am writing to express my disappointment and frustration with the package delivery experience I had with your company, [Company Name], regarding the coffee maker I ordered on [Order Date]. As a loyal customer, I was expecting a seamless and efficient delivery process. Unfortunately, my expectations were not met.
The tracking information showed that the package was delivered to my doorstep on [Delivery Date], but when I arrived home, it was nowhere to be found. After searching extensively, I realized that the package had been left in a nearby alleyway, exposed to the elements and vulnerable to theft or damage. This is unacceptable and raises serious concerns about the security of your delivery process.
As a result, my coffee maker was damaged during transit, rendering it unusable. I am extremely disappointed in the lack of care and attention to detail shown by your team. As a customer, I expect a certain level of service and quality from your company, which has not been met in this instance.
I would appreciate it if you could look into this matter urgently and take necessary steps to rectify the situation. Specifically, I request that you:
1. Resend the replacement coffee maker immediately.
2. Provide a full refund for the damaged item.
3. Conduct an investigation into the circumstances surrounding the delivery failure.
4. Implement measures to prevent similar incidents in the future.
I hope that you will take my complaint seriously and take immediate action to resolve this issue. I look forward to hearing back from you soon and resolving this matter amicably.
Sincerely,
[Your Name] »